Select the items to return
How it Works
Get a refund estimate
Send it off when you can
Common Returns Questions
What's your return policy?
We want you to love your purchase! If for whatever reason, you are unhappy with your purchase, you may initiate a return within 7 calendar days of receiving your shipment. Once your return is received by us in good condition, we’ll process the refund minus a nominal $20 USD per rug, and $5 USD per cushion case or per sealed cushion insert. Rug pads are not eligible for refund.
If you are returning your rug from outside the US, you may be responsible for taxes and duties upon arrival in the US and to our warehouse. We are unable to estimate how much this might be, as prices will vary by country. If our warehouse is charged taxes and duties, these costs will be reflected in the refund amount.
If you are an international customer or you live in Alaska or Hawaii, please contact us at firstname.lastname@example.org to get your return started.
How soon will I get my refund?
It takes approximately 14 business days for us to inspect and process your return once it's received at our warehouse. You'll receive a refund notification once the inspection and refund is processed. The restocking fee will be reflected in the refund amount.
What items can be returned?
Vintage rugs and cushion cases may be returned as long as they are not used and in sellable condition. A $20 restocking fee applies to each rug returned, and $5 for each cushion case returned.
Cushion inserts may be returned so long as they remain in their original sealed packaging for hygienic reasons. A $5 restocking fee applies to each cushion insert.
What items cannot be returned?
Unfortunately, we cannot accept returns on rug pads for hygienic reasons. Thank you for your understanding.
What items are non-refundable?
Cushion inserts that are no longer in their original sealed packaging may not be returned. Rug pads are also not eligible for returns for hygienic reasons.