Revival Returns Center

How it Works

Select the items to return

Get a refund estimate

Send back to us

Common Returns Questions

What's your return policy?

We want you to love your purchase! If for whatever reason, you are unhappy with your purchase, you may initiate a return within 7 calendar days of receiving your shipment. The returned items must reach our warehouse within 14 calendar days from the time you receive the UPS return label to be eligible for a refund.

Note that all returned items must be undamaged, unused, unwashed, retain all original tags, and be in salable condition in order to be eligible for a refund. Items must be returned in the original intact packaging.

Once your return is received, we’ll process the refund minus a nominal $20 USD per rug, wall hangings and throws. For Placemats, Glassware, Cushion Cases & Sealed Cushion Inserts the restocking fee is $10 USD/item.

If you are an international customer or you live in Alaska or Hawaii, please contact us at hello@revivalrugs.com to get your return started. Please note If you are returning your rug from outside the US, you may be responsible for taxes and duties upon arrival in the US and to our warehouse. We are unable to estimate how much this might be, as prices will vary by country. If our warehouse is charged taxes and duties, these costs will be reflected in the refund amount.

You can more about our return policy here.

How soon will I get my refund?

It takes approximately 14 business days for us to inspect and process your return once it's received at our warehouse. You'll receive a refund notification once the inspection and refund is processed. The restocking fee will be reflected in the refund amount.

How do I return Furniture?

Please contact us at hello@revivalrugs.com to get your return started.

What items can be returned?

All items with the exception of rug pads may be returned as long as they are not used and in salable condition. A $20 restocking fee applies to each rug, wall hanging, and throw returned. A $10 restocking fee is assessed for each Placemats, Glassware, Cushion Cases & Sealed Cushion Inserts .

Cushion inserts may be returned so long as they remain in their original sealed packaging for hygienic reasons. A $10 restocking fee applies to each insert.

What items cannot be returned?

Unfortunately, we cannot accept returns on rug pads for hygienic reasons. The same policy applies for cushion inserts that are not in their original sealed packaging. Thank you for your understanding.

I received a system error message and am not able to process my return, what do I do?

If you believe you are eligible for a return and the system will not let you process, please contact us at hello@revivalrugs.com. We are always happy to help!

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